Typical American Workplace Cell Phone Use and Issues

Excerpted from WILSON PRO October 2019:



Recent statistics reveal there are 378.2 million cell phones being actively used by Americans. This is quite an amazing number. Especially once you stop to consider the US Census Bureau’s population clock estimates the nation’s current population to be 328.5 million.


How are those millions of cell phones being used? And what are the cell phone habits of the typical American at the workplace?


To better understand what factors are most important to our customers when it comes to mobile device connectivity, we conducted a study of the nation’s cell phone habits. Conducted in December 2018, our survey comprised responses from 1,000 participants across the United States—from age 18 to 65+. Our research was gathered using websites through our partnership with the Google Surveys Publisher Network.


How often have you had cell phone connectivity issues that have interrupted your work on a daily to yearly basis?

More than half (51.7%) of respondents cited having had cell phone connectivity issues that interrupted their work on a daily to yearly basis.


This number increased slightly to 57.4% for those aged 18-24 and 56.2% for those aged 25-34 who reported having had cell phone connectivity issues that interrupted work.Just above the average, 52.5% among those aged 35-44 have had cell phone connectivity issues interrupt their work and 55.5% among those aged 45-54.Relying more on landlines than other generations, 43.4% of those aged 55+ reported cell phone connectivity issues that interrupted work; notably below the 51.7% average.



How often have you lost a deal/client or missed a key business decision/sale because of poor cellular connectivity?

When asked, nearly one-third (30.2%) of everyone surveyed cited they had lost a deal/client or missed a key business decision/sale because of poor cellular connectivity. This average percentage remained consistent across genders and all age groups surveyed.

Cell phones have completely transformed the way we do business. Our ability to call, text, and access the internet is often a source of productivity and vital to our wellbeing.


Whether it’s manufacturing or healthcare, retail or hospitality, sales or management—or virtually any industry in between—cell phones and mobile devices are also critical to job performance at almost any organization.


The availability of reliable cell signal can mean increased productivity, greater customer satisfaction, improved security, and so much more.

If cellular connectivity issues in your building have ever hampered your ability to conduct business, Illuminati Labs can help.

© 2016 Illuminati Labs

2513 Elmira St. Aurora, CO 80010

ph.  303.305.7018

click to email

  • Facebook